Servis Support and Training

The needs of our customers are well-known to us. We understand that trouble-free running of business requires fully functional and reliable ICT infrastructure. Our technical staff provides complex service support for products and services, no matter whether they have been delivered by us or by some third party. The services provided cover all customer needs from individual interventions or consultancy meetings through continuous service support with defined Service Level Agreement (SLA) to full-scale management of the ICT infrastructure.

Through the service centers located in Prague and Prostějov we cover service requests of our clients on a 24/7/365 nation-wide basis with various response times and intervention schedules. In case of need, customer can make use of our logistic facilities for storage and consequent distribution of their critical spare parts.

On the same 24/7/365 basis, we operate own help desk for selected technologies covered by service agreements, which applies both to hardware and configuration software.

We offer and provide remote management of active elements within voice networks and data networks.

In order to avoid premature failures and to extend lifetime we can provide regular preventive maintenance of the hardware.

Our technical staff disposes of measuring instruments allowing them to measure the most important parameters of metallic, fiber-optic, and radio networks.

In close cooperation with customers, we are able to work with on the design and planning of fixed and radio networks, including selection of the right network elements and accessories.

We also offer services of mapping and documentation of the existing infrastructure at the customer's end.

Training services

It’s one thing to have all of your new hardware and software fully installed, integrated and ready to enable your business, but what about your IT team? Are they ready to exploit all the new features and benefits?

We are ready to provide training for both IT professionals and end-users. Our team works with you to develop the right training program — instructor-led or online — to support your hardware and software investment and your staff development.

Our training helps to ensure the skills of your team are relevant and productive; that your team is able to manage and maintain your most critical systems.

To all trainings that we are able to ensure for you, we are able to support you to obtain subsidies from the possible government grant or subsidy programs. ( e.g. POVEZ )